IT Service Management (ITSM) Market Trends: Growth, Share, Value, Size, and Analysis by 2030
- Amit Kumar
- 1 hour ago
- 7 min read
MarkNtel Advisors, a leading market research and consulting firm, has announced the release of its latest study titled IT Service Management (ITSM) Market Research Report: Forecast (2024–2030). This report provides a detailed assessment of the IT Service Management (ITSM), covering its evolving dynamics, emerging trends, key growth drivers, major challenges, and competitive landscape.
Designed to guide investors, stakeholders, and business leaders, the research aims to deliver valuable insights for strategic planning, risk assessment, and investment decision-making in the years ahead.
Market Timeline Overview
Historical Years: 2019–22
Base Year: 2023
Forecast Years: 2024–30
This helps businesses identify emerging opportunities, assess market risks, and develop data-driven strategies for long-term success.
Download a FREE PDF Sample of the Report: - https://www.marknteladvisors.com/query/request-sample/it-service-management-market.html (Discover the market potential, platform-specific insights, and key industry trends.)
In case you missed it, we are currently revising our reports. Click on the below to get the latest research data with forecast for years 2026 to 2032, including market size, industry trends, and competitive analysis. It wouldn’t take long for the team to deliver the most recent version of the report.
IT Service Management (ITSM) Market Outlook
The Global IT Service Management (ITSM) Market size was valued at USD 9.98 billion in 2023 and is estimated to grow at a CAGR of around 17% during the forecast period, i.e., 2024-30. The market impact of the recession is thoroughly examined in this report, covering both pre- & post-economic downturn. The demand for cloud ITSM solutions has greatly increased due to their ease & quick deployment capabilities. This service runs all vital IT components on a single platform provided by cloud service providers, enabling users unrestricted access regardless of location or time restrictions. Implementing Cloud ITSM under an operational expenditure (OPEX) framework significantly reduces ownership costs, making it a financially feasible option for businesses irrespective of size or scale.
IT Service Management (ITSM) Market Drivers:
Efficient Management & Enforcement of IT Processes & Policies Achieved Through Automation – In today's globalized and highly competitive market, allocating resources to core business functions is essential. This includes rectifying any issues with the IT infrastructure that could disrupt regular operations, a risk no organization can afford to take lightly. Effective service management streamlines tasks like recovering systems or handling network faults, taking the workload off administrators' shoulders, and minimizing downtime for prompt problem resolution. Moreover, while human intervention is initially necessary for developing guidelines & policies around these processes, automation ultimately leads to smoother overall functioning by reducing disruptive incidents, further driving the IT Service Management (ITSM) Market globally.
View Full Report (All Data, In One Place): - https://www.marknteladvisors.com/research-library/it-service-management-market.html (Explore in-depth analyses, technological trends, and investment patterns.)
IT Service Management (ITSM) Market Trends:
Integration with DevOps & Agile Practices – To facilitate the swift delivery of IT services & applications, organizations are merging their ITSM practices with DevOps and Agile methodologies. The assimilation offers the opportunity to develop teams to collaborate seamlessly with operations teams in CI/CD, resulting in faster time-to-market launch of new features & products. By integrating Agile methodology into an organization's IT Service Management (ITSM) practice, businesses can enhance adaptability, flexibility, and responsiveness to change. This approach ensures that they can effectively address evolving customer demands & business priorities promptly.
IT Service Management (ITSM) Market Segmentation
The study categorizes the IT Service Management (ITSM) into various segments and sub-segments, each analyzed for its size, growth potential, and contribution to the overall industry.
By Offering
Solutions- Market Size & Forecast 2019-2030, (USD Million)
Service Portfolio Management- Market Size & Forecast 2019-2030, (USD Million)
Service Catalogue Management- Market Size & Forecast 2019-2030, (USD Million)
Service Pipeline Management- Market Size & Forecast 2019-2030, (USD Million)
Demand Management- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Configuration & Change Management- Market Size & Forecast 2019-2030, (USD Million)
Configuration Management Database- Market Size & Forecast 2019-2030, (USD Million)
Change Control- Market Size & Forecast 2019-2030, (USD Million)
Version Control- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Service Desk Software- Market Size & Forecast 2019-2030, (USD Million)
Incident Management- Market Size & Forecast 2019-2030, (USD Million)
Problem Management- Market Size & Forecast 2019-2030, (USD Million)
Service Request Management- Market Size & Forecast 2019-2030, (USD Million)
Knowledge Base- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Operations & Performance Management- Market Size & Forecast 2019-2030, (USD Million)
Performance Monitoring- Market Size & Forecast 2019-2030, (USD Million)
Capacity Management- Market Size & Forecast 2019-2030, (USD Million)
Event Management- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Dashboard, Reporting & Analytics- Market Size & Forecast 2019-2030, (USD Million)
Services- Market Size & Forecast 2019-2030, (USD Million)
Managed Services- Market Size & Forecast 2019-2030, (USD Million)
Professional Services- Market Size & Forecast 2019-2030, (USD Million)
Consulting- Market Size & Forecast 2019-2030, (USD Million)
Integration & Implementation- Market Size & Forecast 2019-2030, (USD Million)
Training, Support & Maintenance- Market Size & Forecast 2019-2030, (USD Million)
By Organization Size
Large Enterprises- Market Size & Forecast 2019-2030, (USD Million)
SMEs- Market Size & Forecast 2019-2030, (USD Million)
By Deployment Model
On-premises- Market Size & Forecast 2019-2030, (USD Million)
Cloud- Market Size & Forecast 2019-2030, (USD Million)
By Vertical
BFSI- Market Size & Forecast 2019-2030, (USD Million)
Transaction Processing- Market Size & Forecast 2019-2030, (USD Million)
Security Management- Market Size & Forecast 2019-2030, (USD Million)
Compliance Management- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Telecommunications- Market Size & Forecast 2019-2030, (USD Million)
Network Management- Market Size & Forecast 2019-2030, (USD Million)
Service Provisioning- Market Size & Forecast 2019-2030, (USD Million)
Incident Management- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
IT/ITes- Market Size & Forecast 2019-2030, (USD Million)
Service Desk Support- Market Size & Forecast 2019-2030, (USD Million)
Change Management- Market Size & Forecast 2019-2030, (USD Million)
Application Development & Maintenance- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Government & Public Sector- Market Size & Forecast 2019-2030, (USD Million)
eGovernment Services- Market Size & Forecast 2019-2030, (USD Million)
IT Infrastructure Management- Market Size & Forecast 2019-2030, (USD Million)
Security & Compliance- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Retail & Consumer Goods- Market Size & Forecast 2019-2030, (USD Million)
eCommerce Platform Management- Market Size & Forecast 2019-2030, (USD Million)
Inventory Management Systems- Market Size & Forecast 2019-2030, (USD Million)
Customer Support- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Manufacturing- Market Size & Forecast 2019-2030, (USD Million)
Manufacturing Execution Systems (MESs)- Market Size & Forecast 2019-2030, (USD Million)
Supply Chain Management- Market Size & Forecast 2019-2030, (USD Million)
Quality Control Systems- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Energy & Utilities- Market Size & Forecast 2019-2030, (USD Million)
Smart Grid Management- Market Size & Forecast 2019-2030, (USD Million)
SCADA Systems- Market Size & Forecast 2019-2030, (USD Million)
Asset Management- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Media & Entertainment- Market Size & Forecast 2019-2030, (USD Million)
Content Management Systems (CMSs)- Market Size & Forecast 2019-2030, (USD Million)
Digital Rights Management (DRM)- Market Size & Forecast 2019-2030, (USD Million)
Broadcasting Systems- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Healthcare- Market Size & Forecast 2019-2030, (USD Million)
Electronic Health Records (EHRs)- Market Size & Forecast 2019-2030, (USD Million)
Healthcare IT Systems Management- Market Size & Forecast 2019-2030, (USD Million)
Patient Care Applications- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Education- Market Size & Forecast 2019-2030, (USD Million)
Learning Management Systems (LMSs)- Market Size & Forecast 2019-2030, (USD Million)
Student Information Systems (SISs)- Market Size & Forecast 2019-2030, (USD Million)
Campus IT Infrastructure- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Others- Market Size & Forecast 2019-2030, (USD Million)
Geographical Analysis
The report presents detailed insights into the market’s geographical expansion, highlighting key trends and opportunities across the following geographies:
By Region
North America
South America
Europe
The Middle East & Africa
Asia-Pacific.
Talk to Our Industry Analyst: - https://www.marknteladvisors.com/query/talk-to-our-consultant/it-service-management-market.html Get personalized insights into company strategies and regional market dynamics.)
Leading Companies in IT Service Management (ITSM) Market Worldwide: Players, Analysis & Future Outlook
ServiceNow
BMC Software
Oracle
Boardcom
ManageEngine
Ivanti
ZenDesk
GoTo
Solar Winds
Atlassian
OpenText
Symphonyai Summit
Efecte
Microsoft
IBM
Key Highlights of the Report
Comprehensive Market Overview: In-depth analysis of market size, share, and forecasts from 2024 to 2030.
Growth Drivers & Challenges: Clear insights into factors feeling or restraining market expansion.
Investment & Regulatory Insights: Evaluation of key policies, funding trends, and collaborations influencing industry performance.
Competitive Landscape: Detailed profiles of leading companies, including product portfolios, business strategies, financials, and recent developments such as mergers & acquisitions.
Analytical Tools: Application of SWOT Analysis, PESTEL Analysis, and Porter’s Five Forces Model to assess competition and external influences
Browse through our flexible pricing plans and choose the package that best fits your business needs whether you require a single-user license, corporate access, or customized insights. Once you select the plan that suits your requirements, you can purchase and instantly access the full report online – https://www.marknteladvisors.com/pricing/it-service-management-market.html
Frequently Asked Questions (FAQ)
What is the projected growth rate of the IT Service Management (ITSM)?
2. What are the major factors driving this market’s growth?
3. Which regions are expected to lead the IT Service Management (ITSM)?
4. Who are the prominent players in the IT Service Management (ITSM)?
5. How is the competition structured in this market?
6. How can I access the full report?
About Us
MarkNtel Advisors is a global research and consulting leader providing actionable intelligence across the ICT & electronics industry, spanning electronic equipment & services, software, and digital infrastructure. We analyze the impact of technologies like AI, IoT, and cloud computing on global business ecosystems. Through Consulting Services, we help technology providers and investors interpret emerging market data, refine digital strategies, and adapt to continuous innovation cycles in the connected economy.
Contact Us: MarkNtel Advisors Sector 63, Noida, Uttar Pradesh-201301, India Contact No: +91 87199 99009 Email: sales@marknteladvisors.com Website: https://www.marknteladvisors.com
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